What To Do Before Starting a Healthcare Compliance Investigation
Compliance officers are often tasked with investigating reports received through their ethics and compliance hotlines. However, most compliance officers are…
How Important is Anonymity With Hotline Calls?
Organizations must encourage employees to report anonymously to the compliance hotline. At first this may seem like a counter intuitive…
Whistleblowers Benefit From Lack of Reporting Channels
The Centers for Medicare & Medicaid Services (CMS), plan to increase the reward for a successful tip about Medicare fraud…
Make Your Compliance Hotline More Effective: Here Is How
A key component of an effective compliance program is having an effective hotline program. The operative word is “effective.” Many…
Developing and Operating a Hotline: What You Need to Know
A hotline is a critical part of any effective compliance program. It is an important avenue of communication between employees…
When and How Should a Hotline Vendor Be Re-Evaluated?
Most health care organizations have been using a compliance hotline vendor for many years. Anyone with the same hotline vendor…
How Effective Is Your Compliance Hotline? Steps On How To Improve
As the Compliance or Privacy Officer, do you feel a bit like the memorable Maytag repairman whose phone never rang…
Essential Policies And Procedures For Effective Hotline Programs
Hotlines are an essential communication channel for healthcare organizations and serve as a key component in their compliance programs. Hotlines…
When and How Should a Hotline Vendor be Re-Evaluated?
Most healthcare organizations have been using the same hotline vendor for many years. Over time, advanced technology and enhanced methodologies…
Critical Factors in Differentiating Hotline Services
Hotline Clients Should Be Held by Service, Not Contract Look at vendor contracts carefully. There are many tricks to “lock in”…
Auditing Hotline Effectiveness
More and more legal and regulatory requirements call for having an employee hotline, including the U.S. Sentencing Commission Guidelines for…
Outsourcing Your Hotline
By definition, all effective compliance programs should have a hotline. It is an important avenue of communication between employees and…