Developing and Operating a Hotline: What You Need to Know

Richard P. Kusserow | July 2014

A hotline is a critical part of any effective compliance program.  It is an important avenue of communication between employees and management in that it permits employees to report sensitive matters outside the normal supervisory channels.  Absence of such lines of communication restricts management knowledge about matters that could be of critical importance.  Failure to implement or, worse yet, properly use this linkage also could result in great liability for the organization.

About the Author

Richard P. Kusserow established Strategic Management Services, LLC to assist health care organizations develop, implement and assess compliance programs. Mr. Kusserow has worked with health care organizations to conduct compliance program effectiveness evaluations, deliver advisory services, develop policies and procedures and deliver compliance and internal investigations training.