Developing and Operating a Hotline: What You Need to Know

Richard P. Kusserow | July 2014

A hotline is a critical part of any effective compliance program.  It is an important avenue of communication between employees and management in that it permits employees to report sensitive matters outside the normal supervisory channels.  Absence of such lines of communication restricts management knowledge about matters that could be of critical importance.  Failure to implement or, worse yet, properly use this linkage also could result in great liability for the organization.

About the Author

Richard P. Kusserow established Strategic Management Services, LLC, after retiring from being the DHHS Inspector General, and has assisted over 3,000 health care organizations and entities in developing, implementing and assessing compliance programs.