When and How Should a Hotline Vendor Be Re-Evaluated?

Jillian Concepcion | June 2014

Most health care organizations have been using a compliance hotline vendor for many years.  Anyone with the same hotline vendor for more than five years may wish to re-evaluate the agreement and services.  Over time, advanced technology and enhanced methodologies have improved the service and reduced costs.  There is also a lot more competition out there that provides variations of services and fees.  This is good information for negotiating a better deal.  Many may find better services at half the cost of their current vendor.  Also, this should be part of any ongoing monitoring and auditing of the hotline program, as is called for by the Office of Inspector General (OIG) in its various compliance guidance documents.

About the Author

Jillian Concepcion is a highly experienced compliance consultant, having provided advisory services to clients in the development, evaluation, and improvement of their compliance and privacy programs. Ms. Concepcion specializes in working with health care organizations to implement CIA requirements, including development of the CIA implementation report, general and specific compliance training, policies and procedures and sanction screening process.