How to Ensure Your Hotline is Effective

Richard P. Kusserow | September 2017

The growth of hotlines over the last decade has been nothing short of phenomenal. Beginning as a Defense Industry initiative, hotlines have been used successfully for decades to communicate potential fraud problems. They have also been included in a wide variety of compliance guidance standards, regulations and laws across the healthcare compliance industry.

The U.S. Sentencing Commission Guidelines for Organizations has called for hotlines as far back as 1991. Since 1998, the U.S. Department of Health and Human Services Office of Inspector General (HHS OIG) has been promoting hotlines in their compliance program guidance as a critical element of any Compliance Program. The passage of the Sarbanes-Oxley Act in 2002 mandated that

About the Author

Richard P. Kusserow established Strategic Management Services, LLC, after retiring from being the DHHS Inspector General, and has assisted over 3,000 health care organizations and entities in developing, implementing and assessing compliance programs.