Should Your Hotline be Outsourced, or Should it be Operated in House?

Richard P. Kusserow | May 2007

This article identifies several factors organizations must consider when deciding whether to outsource hotline operations or handling operations in-house.

About the Author

Richard P. Kusserow established Strategic Management Services, LLC, after retiring from being the DHHS Inspector General, and has assisted over 3,000 health care organizations and entities in developing, implementing and assessing compliance programs.