Carrie Kusserow is Certified in Healthcare Compliance (CHC) and Certified in Healthcare Privacy Compliance (CHPC), as well as a Certified Compliance and Ethics Professional (CCEP). She has over 20 years of experience in health care compliance, with expertise in effective compliance program structure and operation, compliance program leadership, Board and executive leadership engagement, and Corporate Integrity Agreement (CIA) implementation and management. Ms. Kusserow specializes in providing compliance advisory services around corporate compliance program development and implementation, evaluation of compliance program effectiveness, compliance risk assessments, investigations, Compliance Officer executive coaching and Board and executive leadership training.
Ms. Kusserow has experience working with a variety of health care organizations, including hospitals and health systems, physician practices, long-term care organizations, behavioral health organizations, durable medical equipment manufacturers and suppliers, and managed care organizations. She assists clients with the development, implementation, management, and enhancement of effective compliance programs, as well as the integration of compliance programs post merger or acquisition. Ms. Kusserow is highly experienced at conducting compliance program effectiveness reviews and assisting with the development and implementation of remediation plans to address compliance program deficiencies and promote industry best practices.
She works with healthcare organizations on addressing compliance risks; investigates potential violations of laws, regulations, and Code of Conduct; and develops and assesses compliance-related policies. Ms. Kusserow performs risk assessment and management services for clients, both general in scope (e.g., identifying all applicable risks), as well as more tailored towards specific risk areas (e.g., HIPAA, physician contracting). She has provided compliance presentations to various healthcare organizations and is an experienced trainer at all levels of an organization, including physician and Board training. Her training expertise includes, but is not limited to operational and regulatory compliance, governance responsibilities, fraud, waste and abuse, HIPAA Privacy and Security, and physician compliance.
Previous Work Experience
Prior to joining Strategic Management, Ms. Kusserow was a consultant with a large consulting firm, where she focused on providing compliance-related consulting services to healthcare providers and managed care organizations. She also has experience as a Chief Compliance Officer for a health system, where she was recognized for significantly increasing leadership support and engagement in the compliance program. Ms. Kusserow began her career as a partner in a hotline services company that provided compliance hotline services to over a thousand organizations, including two-thirds of the nation’s hospitals and several federal government agencies’ Offices of Inspector General.